Shipping policy

Kia ora fam,

We have written an explanation below if you'd like to know how our small family business of how we operate.

SHIPPING

NEW ZEALAND ORDERS: will take up to 7 - 10 working business days to be processed and to be delivered in Auckland, New Zealand please allow a few extra days especially for rural delivery. In our delivery message to keep us safe from disappointing you as our valued customer we have stated 7 - 14 business days. Each item will have a tracking number to keep updated with the process. You will only receive a tracking number when your parcel is in transit. 

AUSTRALIAN & INTERNATIONAL ORDERS: 10 - 15 business days to be processed and be delivered but with covid still around please allow a few extra days. Each item will have a tracking number to keep updated with the process. If you select untracked, we cannot assure your package will make it. We are not responsible for the untracked Australia option.

PLEASE NOTE: Once your order has been picked up and left with our local courier, it is now in the hands of NZ Carriers. We have no control on the whereabouts once it has left us. (We know this can be a little frustrating sometimes but covid has slowed everything down by more than a few days) We do however always have a tracking number and proof of what was purchased.

Because we are a small family business of 3, two 14-year old's and a Māmā we aren't able to purchase large amounts of stock, we currently have a little bit of stock for our t'shirts and a few hoodies but that's it.

We order on demand, when your order is placed and paid you will receive a confirmation email and receipt with gst costs included. Sometimes it takes a few days for your payment to show via paypal or stripe on our website. However, we start processing your order as soon as possible. 

If your order is placed on Thursday, Friday or over the weekend we will place the order, but this will arrive the following week.

Your order is checked by us to ensure everything is perfect. We then pack your items up carefully, book a courier and sent off to the address you provided us with. Please ensure this is correct, if you realise beforehand that the address is incorrect, please contact us via email immediately krsapparel@gmail.com

Please know, we endeavor to get your order sent out as soon as humanly possible.

We thank you for your patience,

Nei rā ngā mihi,

KRS Apparel xxx